My husband and I are "newbies" with firearms, but we felt welcome the very first time we stepped into Diamondback. Everyone there is always so helpful, most especially Kevin and the owner Jim. They don't mind taking the extra time to explain something to a couple that is just getting involved in this field. Even if our questions make us feel embarrassed they brush it off like it's no big deal and turn our desire to ask questions from folks that have experience as a sort of respectable quest for knowledge. This has always made my husband and I feel more comfortable to seek out guidance again in the future, which is important when dealing with firearms. Everyone at Diamondback is willing to help you learn how to be safe and feel comfortable with our purchases. They also don't mind helping us obtain general knowledge on how to use what you already have, no matter where you purchased it. We have even taken the concealed carry course there and felt it was very informative and highly recommend it. Over the past couple years we have been going to Diamondback with our kids we have NEVER had a bad experience. We've done transfers and it's always worked out well. Even the cashier Martha is super friendly! Our family is one happy customer.
High priced. Good inventory. Arrogant staff. Except for the lady at the register.
I'd give 0 stars if it were an option. Hands down the worst customer service experience from any gun shop I've dealt with. Apparently, if you buy a gun online and have it shipped to Diamondback for the transfer, they label you a "transfer customer" and treat you like garbage. The "manager" Kevin didn't give a crap that his employee Phil called my wife just a "transfer customer", wouldn't let her speak on the phone while continuing to raise his voice, and was a smartass/prick the entire conversation. I've purchased guns/ammo/holsters from here before, but never again.