Last week, I went in with my husband to purchase my first gun - for concealed carry. When the salesman asked if he could help, my husband said that I was looking for a concealed carry weapon and the salesman just opened his arms and pointed to the entire store and didn't make any suggestions - rude if nothing else. I should have left right then. But I didn't and I am really sorry I didn't. My husband made a couple suggestions and I started there. I felt like I was interrupting the salesman's break or something - he barely said 10 words to me during the entire time, was not helpful, did not share any information about any of the guns I looked at, and acted annoyed when I asked him a question he had to go into the back to find out. I ended up purchasing a gun with a laser sight. I got home and read the manual and found out about the radiation issues with the laser sight, that the batteries need to be replaced annually and certain additional procedures required when cleaning the gun because of the laser. It would have been nice to know all this BEFORE I bought the gun as I would never have bought one with such a laser had I known all of the particulars - which the salesman obviously did not think were important to share. I am not comfortable with the laser sight issues, and now I have spent hundreds of dollars on a gun that I can't return because of course, all firearms sales are final - and that I will never use! What a waste!! Do not go to Diamondback if you are new to guns - maybe for experienced buyers who know exactly what they want, but if you are looking for knowledgeable customer service - stay far, far away from Diamondback.
I have been multiple times to Diamondback since I purchased my rifles a few weeks back. Being new in this sport/hobby, I felt a little insecure to ask the "right" questions. I visited Diamondback and right off the bat, the made me feel comfortable asking dumb questions that didn't make sense. They walked me through the process and suggested/gave me pointers on things I would've never known. They also installed at a reasonable price all my accessories and made modifications to make it right. It is the best store in town for a first time rifle owner or if you just have any questions, Kevin and his staff, are the nicest quality people in business. I highly recommend, and their prices are fair. Support small businesses, they are worth 5-15 dollars more on MSRP , why? because they will guide you on making the right choice.
Super nice staff. Got the parts I needed for my ar build. Armourer was very helpful and did a great job. Ar hasn't had any issues.