VERY NEGATIVE EXPERIENCE.... UPDATE scroll to bottom.
It starts well at least. I had a nice experience purchasing a new firearm from David today. At least I believe his name was David, he was a large man. Either way he had amazing customer service and was extremely respectful and quite humorous, which was appreciated. However, my wife and sister in law had a negative experience. There was an employee, a man with glasses and grey facial hair that pushed my in law. She was standing in a isle entertaining our children whom were behaving themselves quite nicely I might add. He had zero manners and physically put a hand on her and moved her aside. I was greatly disappointed of the whole ordeal. Had I known of what happened I would NOT have made my purchase. I learned of what happened only after we left. They were both greatly disappointed with what happened. Sadly I may not be back for future purchases. Furthermore, I have read at least a review or two that have described the same person for the main reason of their dissatisfaction. I would have rated Diamond Back a solid 5 stars had it not been for the man in question. I would like to recommend Diamond Back to all of my friends and family. However, I cannot in good faith do so with my own family being treated in such a manner.
I received a call personally from the owner which included an invite back to Diamond Back. He wanted to extend a personal apology from both himself and the employee in question. Perhaps we may learn that the whole situation was a misunderstanding? I would like to think that is the case. I greatly appreciate the call and will be stopping back in next time I am in the area.
I’ve purchased a few firearms here via the law enforcement program. This last time I purchased a Sig, but they noted that due to very slow payment from Sig, they wouldn’t extend the LE price. I understand - they have a business to run, and waiting six or more months to get paid is hard on a business. They still gave me 5% off.
Long and short of it...they had what I needed, were helpful and got me out the door with my firearm quickly. Friendly staff makes it a nice experience.
Would love to leave a better review for the times I've gone in, received great info from a couple different sales associates, found what I'm looking for, and got to use the reward points I've earned for discounts... but that's only 10% of my visits. The rest of the time it's low grade customer service for even a gun store! Waiting around 10-20 minutes for somebody to say hi, then when you are helped, being told what you should buy based off of their likings, and without a doubt no matter how many times you explain that you have a gift card, coupon, or discount... The cashier will get it wrong.