VERY NEGATIVE EXPERIENCE.... UPDATE scroll to bottom.
It starts well at least. I had a nice experience purchasing a new firearm from David today. At least I believe his name was David, he was a large man. Either way he had amazing customer service and was extremely respectful and quite humorous, which was appreciated. However, my wife and sister in law had a negative experience. There was an employee, a man with glasses and grey facial hair that pushed my in law. She was standing in a isle entertaining our children whom were behaving themselves quite nicely I might add. He had zero manners and physically put a hand on her and moved her aside. I was greatly disappointed of the whole ordeal. Had I known of what happened I would NOT have made my purchase. I learned of what happened only after we left. They were both greatly disappointed with what happened. Sadly I may not be back for future purchases. Furthermore, I have read at least a review or two that have described the same person for the main reason of their dissatisfaction. I would have rated Diamond Back a solid 5 stars had it not been for the man in question. I would like to recommend Diamond Back to all of my friends and family. However, I cannot in good faith do so with my own family being treated in such a manner.
I received a call personally from the owner which included an invite back to Diamond Back. He wanted to extend a personal apology from both himself and the employee in question. Perhaps we may learn that the whole situation was a misunderstanding? I would like to think that is the case. I greatly appreciate the call and will be stopping back in next time I am in the area.
Excellent store and wonderful staff. My family has been shopping here for years and we've never had a bad experience. It's so nice to have friendly, knowledgeable staff assist you with a smile! We are loyal to those who take care of us and we will NEVER shop anywhere else. Thank you Diamondback!
This place is awesome! they offer concealed weapon permit classes, military discount, Great selection of fire arms and ammo and accessories. Fair prices, anytime I need something I go here. My bolt release/catch paddle broke on my rifle thought I was out of luck, they had it and it was an easy fix. Few months later my extractor broke off my bolt. again thought it was a long shot that they would have that, but they did and they were very helpful and got me back in the fight. By far my favorite gun store in the Tucson area. Highly recommend this place for all your firearm needs. Great friendly helpful knowlable staff!