My husband and I are "newbies" with firearms, but we felt welcome the very first time we stepped into Diamondback. Everyone there is always so helpful, most especially Kevin and the owner Jim. They don't mind taking the extra time to explain something to a couple that is just getting involved in this field. Even if our questions make us feel embarrassed they brush it off like it's no big deal and turn our desire to ask questions from folks that have experience as a sort of respectable quest for knowledge. This has always made my husband and I feel more comfortable to seek out guidance again in the future, which is important when dealing with firearms. Everyone at Diamondback is willing to help you learn how to be safe and feel comfortable with our purchases. They also don't mind helping us obtain general knowledge on how to use what you already have, no matter where you purchased it. We have even taken the concealed carry course there and felt it was very informative and highly recommend it. Over the past couple years we have been going to Diamondback with our kids we have NEVER had a bad experience. We've done transfers and it's always worked out well. Even the cashier Martha is super friendly! Our family is one happy customer.
Asked for just some assistant with 2 simple questions for NFA tax form. Was given a selling spill to be done for me for $100 bucks that they couldn't give me help because it is a liability on them. What liability the form gets rejected and sent back to be fixed? The point is like anyone else I do not like to be BS'ed. Just be straight you do not do it for free. Come on Diamondback I know you more professional than that! UPDATE!!! I change my opinion. Doug contacted me after reading my initial complaint and discussed the situation. He was very professional and made it clear this is not the way his company conducts business. I changed my rating to 5 stars. I was impressed with even getting the call and the willingness to try and correct the incident. This is very rare in bushiness today.
Took my Patrol Rifle in for cleaning. Got xlnt advice on changing out my buffer tube, after having problems doing it myself. Cleaning and lube done nicely! Great price, service!